Hi, I’m Melissa—an experienced UX researcher with a strong foundation in user-centered design and data-driven decision-making.

My journey into UX began after earning my degree from Georgia Tech, where I discovered the importance of creating intuitive, user-friendly dashboards during my time as a data visualization analyst. This role sparked my passion for understanding user needs, prioritizing design best practices, and embedding user feedback into every stage of the design process.

Driven to deepen my expertise, I earned a master’s degree in user-centered design, which solidified my skills and knowledge in delivering exceptional user experiences. Over the past 7 years in UX research, coupled with 3 years in data analytics, I’ve led a wide range of studies—from survey design and navigation testing to content evaluations and complex moderated research. My work consistently delivers actionable insights that guide product, design, and engineering teams toward user-first solutions.

For the last three years, I’ve focused on improving healthcare experiences, tackling the unique challenges of this critical industry. Before that, I worked in consulting across sports, finance, and healthcare, gaining a versatile skill set that allows me to adapt to diverse domains, audiences, and project needs.

Whether I’m crafting research strategies, analyzing data, or presenting findings, my goal is to champion user perspectives and create meaningful, impactful solutions.

Curious about my work? Let’s connect! I’d be happy to share more about my journey, methodologies, and portfolio.